Terms and Conditions of Sale

Last Updated: 09 February 2026

  1. Definitions
    1. “Seller” refers to DARKBLUE WEB & IT SOLUTIONS
    2. “Buyer” refers to any individual or entity purchasing goods or services from the Seller.“Goods”refers to all products sold by the Seller.“CPA” refers to the Consumer Protection Act
    3. “Goods” refers to all products and hardware sold by the Seller.
    4. “Services” refers to:
      1. Digital subscriptions, including web hosting, domain registrations, and email services (powered by xneelo)
      2. Managed Service Provider (MSP) services, including invoicing systems, password management solutions, and identity provider services (hosted on cloud.co.za infrastructure)
    5. “MSP Services” refers specifically to managed applications and solutions provided by the Seller, including but not limited to Invoice Ninja, Passbolt, Bitwarden, and Authentik
    6. “CPA” refers to the Consumer Protection Act, No 68 of 2008
    7. “POPIA” refers to the Protection of Privacy and Information Act
  2. Pricing and payment
    1. Currency: All pricing are quoted in South African Rands (ZAR)
    2. Price Adjustments: While the Seller strives to maintain accurate pricing, prices are subject to change. For orders already confirmed and paid, the price is fixed. For orders not yet paid, the Seller reserves the right to adjust prices due to exchange rate fluctuations or supplier increases. Set products will not have pricing listed on the website and require a quote for the items.
    3. Payment Terms: Full payment is required before dispatch or commencement of services unless the Buyer has an approved credit account
    4. Overdue Accounts (Credit Customers): Interest may be charged on overdue accounts at a rate of 2% per month.
  3. Payment Methods & Discounts
    1. EFT Discount: All EFT payments automatically include a 3% discount for payments made via Electronic Funds Transfer (EFT).
    2. Other Payment Methods: Payments made via credit card, debit card, or other payment gateways do not receive the EFT discount. Should there be promotional discounts running on the website, these are available to all payment methods.
    3. Promotional Discounts: Any pre-existing promotional discounts advertised on the website will supersede the automatic 3% EFT discount. When a promotional discount is active, it will apply to all payment methods equally, and the 3% EFT discount will not apply in addition to the promotional discount.
    4. The EFT discount applies to both Goods and Services.
  4. Digital Services
    1. Web Hosting & Domains (xneelo):
      As a reseller of xneelo services, the following terms apply to all digital subscriptions:
      1. 7-Day Grace Period: New hosting orders may be cancelled within 7 days for a refund of hosting fees. Domain registration fees are non-refundable once processed with the registrar (administrative fees may apply).
      2. Cancellations: Hosting services require a 30-day notice period sent via email to aidan@darkblue.co.za. You will be liable for a final month of hosting fees following your cancellation notice as the service remains active for that final period.
      3. Domain Renewals: Domains are automatically renewed to prevent service loss. To stop a renewal, you must turn off “Auto-Renew” or notify us in writing at least 35 days before the expiry date.
      4. Non-Refundability: Once a domain is registered or renewed with the Registry, the fee is non-refundable.
      5. Suspension: Accounts with invoices overdue by more than 7 days are subject to automatic suspension. A reactivation fee may apply to restore services.
      6. Acceptable Use: You agree to abide by our Acceptable Use Policy (AUP). Spamming, hosting offensive/illegal content, or excessive resource usage that impacts other users is strictly prohibited and may lead to immediate termination.
      7. Xneelo Legal: Please view xneelo’s full legal page for further information: https://xneelo.co.za/legal
    2. Managed Service Porvider (MSP) Services (cloud.co.za)
      The Seller provides managed software solutions hosted on cloud.co.za infrastructure, including:
      1. Invoicing Systems (Invoice Ninja)
      2. Password Management Solutions (Passbolt or Bitwarden)
      3. Identity Provider Services (Authentik)
  5. Service Terms for MSP Services:
    1. Service Availability:
      1. The Seller will make reasonable efforts to maintain service uptime and availability.
      2. Scheduled maintenance will be communicated to the Buyer with reasonable notice where possible.
      3. The Seller is not liable for downtime caused by cloud.co.za infrastructure issues, internet service provider outages, or circumstances beyond the Seller’s control.
    2. Data Responsibility:
      1. The Buyer is solely responsible for maintaining their own backups of all data stored within MSP Services.
      2. The Seller strongly recommends regular data exports and backups.
      3. The Seller will implement reasonable backup procedures but does not guarantee data recovery in all circumstances.
    3. Service Setup & Migration:
      1. Initial setup and configuration of MSP Services may require a one-time setup fee.
      2. Migration of data from existing systems to MSP Services (if applicable) is the Buyer’s responsibility unless specifically included in the service agreement.
    4. Cancellations & Termination:
      1. MSP Services require a 30-day written notice period sent to aidan@darkblue.co.za.
      2. The Buyer will be liable for the final month of service fees following the cancellation notice.
      3. Upon cancellation, the Buyer has 30 days to export their data before the service is terminated and data is permanently deleted.
      4. The Seller is not responsible for data loss if the Buyer fails to export data within the notice period.
    5. Service Level & Support:
      1. Support for MSP Services is provided via email and ticket system during business hours (Monday-Friday, 09:00-16:30 SAST).
      2. Support tickets are to be sent to support@darkblue.co.za or a ticket is to be opened at support.darkblue.co.za
      3. Response times are on a best-effort basis and are not guaranteed.
      4. The Seller does not provide 24/7 support unless specifically agreed upon in writing.
    6. Suspension:
      1. Accounts with invoices overdue by more than 7 days are subject to automatic suspension.
      2. A reactivation fee may apply to restore services.
      3. Prolonged non-payment (30+ days) may result in permanent service termination and data deletion.
    7. Acceptable Use:
      1. MSP Services must be used in compliance with all applicable laws and regulations.
      2. The Buyer agrees not to use MSP Services for:
        • Illegal activities or storing illegal content
        • Distributing malware, viruses, or malicious code
        • Unauthorized access to third-party systems
        • Spamming or phishing activities
        • Any activity that violates cloud.co.za’s Acceptable Use Policy
      3. Violation of acceptable use terms may result in immediate service suspension or termination without refund.
    8. Cloud.co.za Infrastructure:
      1. MSP Services are hosted on cloud.co.za infrastructure and are subject to cloud.co.za’s terms of service and acceptable use policies.
      2. The Seller acts as an intermediary and is not responsible for cloud.co.za infrastructure failures, security breaches at the infrastructure level, or policy changes by cloud.co.za.
      3. For cloud.co.za infrastructure-related inquiries, please refer to: https://cloud.co.za
    9. Security & Access:
      1. The Buyer is responsible for maintaining the confidentiality of their login credentials.
      2. The Seller will implement reasonable security measures but cannot guarantee absolute security.
      3. The Buyer should immediately notify the Seller of any suspected unauthorized access.
    10. Updates & Modifications:
      1. The Seller reserves the right to update or modify MSP Services software as needed for security, performance, or feature improvements within the software’s license agreement.
      2. Major changes that affect service functionality will be communicated to the Buyer where practical.
    11. Service-Specific Terms:
      1. Invoice Ninja:
        • The Buyer is responsible for the accuracy of all invoices and financial data entered into the system.
        • The Seller is not responsible for accounting errors, tax compliance, or financial reporting accuracy.
      2. Password Management (Passbolt/Bitwarden):
        • The Buyer acknowledges that losing access to their master password will result in permanent loss of stored passwords.
        • The Seller cannot recover lost master passwords by design of the encryption system.
        • The Buyer is responsible for securely storing master password recovery information.
      3. Identity Provider (Authentik):
        • The Buyer is responsible for properly configuring access controls and permissions.
        • The Seller is not liable for unauthorized access resulting from misconfigured permissions by the Buyer.
    12. No Refunds:
      1. MSP Services are non-refundable once the setup is complete and the service has been activated.
      2. Monthly/annual subscription fees are non-refundable once paid, except where required by the CPA.
  6. Orders & Cancellations (Physical Goods)
    1. Confirmation: An order is only deemed accepted once the Seller sends an email confermation.
    2. Cancellations: All cancellation requests must be sent to aidan@darkblue.co.za and may be subject to handling or cancellation fees to cover administrative and restocking costs.
    3. Direct Marketing “Cooling Off” Period: If a Buyer purchased Goods via direct marketing, they have the right to cancel the purchase within 5 business days of delivery, without penalty, though return shipping costs remain the Buyer’s responsibility.
    4. Special Orders: Goods that are custom-made or specially ordered for the Buyer are non-refunable once the order is placed, unless the Goods are defective.
  7. Hardware Warranty (Linkqnet & Manufacturer Terms):
    Physical Goods are sold with a manufacturer-backed limited warranty:
    1. Scope: Covers defects in materials and workmanship. Proof of purchase and a visible, untampered serial number are required.
    2. Exclusions: This warranty does not cover damage resulting from:
      • Lightning, power surges, fire, or acts of nature.
      • Misuse, neglect, improper maintenance, or unauthorized modifications.
      • Third-party repairs attempted without written authorization from the Seller.
    3. Compatibility: The Seller does not warrant that hardware will remain compatible with future technologies or third-party products.
    4. Logistics: The Buyer is responsible for all shipping and insurance costs when returning goods for warranty inspection. The Seller is not liable for costs related to the removal or re-installation of hardware.
    5. Remedy: The Seller/Manufacturer will, at its sole discretion, either repair the item, replace it with a similar product, or issue a refund less depreciation based on the age of the product.
  8. Returns & Refunds
    1. Inspection: All returned Goods will be inspected to verify the defect before a refund or replacement is processed.
    2. Exclusions: Refunds/replacements will not apply where the Goods have been damaged due to lightning, power surges, misuse, or unauthorized alterations.
    3. Non-Defective Returns: Returns for “change of mind” are at the Seller’s discretion and will incur a 10% handling fee. Goods must be in original, untampered packaging.
    4. Exchanges: We do not accept item exchanges.
  9. Risk & Ownership
    1. Risk: Risk passes to the Buyer upon delivery or collection.
    2. Ownership: Ownership of the Goods passes to the Buyer only upon full settlement of the invoice or credit account.
  10. Limitation of Liability
    1. The Seller’s liability for defective goods/services is limited to repair, replacement, or refund.
    2. The Seller shall not be liable for any indirect, incidental, or consequential losses (such as loss of data or profit).
    3. For MSP Services specifically, the Seller is not liable for:
      • Data loss or corruption, unless caused by gross negligence of the Seller
      • Service interruptions caused by cloud.co.za infrastructure or third-party service providers
      • Security breaches at the infrastructure level (cloud.co.za)
      • Unauthorized access resulting from the Buyer’s failure to maintain credential security
      • Financial losses resulting from service downtime or data unavailability
    4. The maximum liability of the Seller shall not exceed the actual purchase price paid for the product or service in the 12 months preceding the claim.
  11. Guarantee & Warranty
    1. All goods sold by the Seller have their own Guarantee and Warranty. The Buyer will be informed of each products Guarantee and Warranty on a product-to-product basis.
    2. No Warranty is given on Goods and Services unless stated otherwise by the Buyer
    3. MSP Services Warranty Disclaimer:
      • MSP Services are provided “as is” without warranty of any kind, express or implied.
      • The Seller does not warrant that MSP Services will be uninterrupted, error-free, or completely secure.
      • The Seller does not warrant the accuracy, reliability, or completeness of data processed through MSP Services.
  12. Privacy & POPIA
    The Seller processes personal information in accordance with POPIA. You have the right to:
    1. Request a copy of the personal information we hold.
    2. Request corrections to inaccurate information.
    3. Request deletion of your information, subject to legal/contractual obligations.
    4. All requests must be sent to aidan@darkblue.co.za.
  13. MSP Services Data Processing:
    1. By using MSP Services, you consent to the processing and storage of your data on cloud.co.za infrastructure located in South Africa.
    2. The Seller implements appropriate technical and organizational measures to protect personal information.
    3. The Buyer remains the data controller for any personal information they process through MSP Services.
    4. The Buyer must ensure their use of MSP Services complies with POPIA and other applicable data protection laws
  14. Policy Changes
    Darkblue Web & IT Solutions reserves the right to amend these Terms & Conditions of Sale at any time without prior notice.

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